Response Template

ESCALATION RESPONSE

Team: _____________________________________________

EXECUTIVE BRIEFING PREP:
□ Key message for CEO (non-technical): __________________________________________________
□ Timeline commitment: __________________________________________________________________
□ Resource needs: _______________________________________________________________________
□ Prevention measures: __________________________________________________________________

LEGAL/COMPLIANCE ASSESSMENT:
□ SLA breach assessment: ________________________________________________________________
□ Customer compensation exposure: _______________________________________________________
□ Data protection implications: _________________________________________________________
□ Documentation requirements: ___________________________________________________________

COMMUNICATIONS STRATEGY:
□ Internal stakeholder updates: _________________________________________________________
□ Customer communication plan: __________________________________________________________
□ Public/media response approach: _______________________________________________________
□ Competitive damage mitigation: ________________________________________________________

TECHNICAL DECISION:
□ Continue current approach vs. workaround: _____________________________________________
□ Risk assessment of chosen approach: ___________________________________________________
□ Monitoring and validation plan: _______________________________________________________
□ Escalation triggers if approach fails: ________________________________________________

CEO BRIEFING KEY POINTS:
□ Situation summary: ____________________________________________________________________
□ Current status and timeline: __________________________________________________________
□ Risk mitigation: ______________________________________________________________________
□ Resource/support needs: _______________________________________________________________

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