📧 Incident Response Inbox
All messages received in the last 15 minutes - choose your priorities wisely
HIGH STAKES
📧 CEO's PA
CEO needs comprehensive incident briefing before board meeting in one hour. Requires: impact summary, root cause analysis, resolution timeline, and business risk assessment. This is urgent - board members are already asking questions.
📧 Sales Director
Critical: I need weekly sales numbers for board presentation in 55 minutes. Can you provide workaround data or alternative reporting? If not, I need to explain the delay to board with specific timeline for resolution.
📧 Premium Client (via Account Manager)
Our daily operations planning depends on your dashboard data. This affects our supply chain decisions and inventory management. When will full service be restored? Our CEO is asking for escalation options.
OPERATIONAL
📧 Customer Service Manager
Phone calls increasing rapidly. Customers asking 'Why can't I see my updated sales data?' Need holding statement and estimated resolution time to provide consistent responses. Team needs guidance within next 10 minutes.
📧 Marketing Team Lead
New customer sign-up tracking is down - this affects our campaign performance reporting for today's marketing review meeting. Need status update and workaround options for measuring daily acquisition metrics.
📧 Service Desk Coordinator
Multiple tickets coming in about 'missing data' and 'dashboard not working.' Need technical details to provide Level 1 support responses. Also need escalation criteria for Priority 1 vs Priority 2 classifications.
TECHNICAL
📧 Engineering Team Lead
Pipeline failure detected in Customer-Dashboard-ETL. Preliminary investigation suggests data validation errors. Need incident commander assignment and technical coordination. Can provide detailed logs and investigation support.
📧 External Vendor (Data Provider)
Received your urgent inquiry about overnight file format changes. Can confirm: we upgraded our export system last night (00:30-02:00). New format includes additional fields. Updated documentation available. Need technical contact for coordination.
📧 Database Administrator
Backend database systems running normally - no performance issues detected. All connection pools healthy. Issue appears upstream in data ingestion layer. Available for investigation support and manual data queries if needed.
ADMINISTRATIVE
📧 IT Security Team
Incident alert received. Need classification: is this a security incident requiring breach protocols? External vendor involvement raises questions about data integrity. Require formal incident categorisation within 30 minutes.
📧 Compliance Officer
Data outage affecting customer-facing systems requires formal logging per corporate governance. Need incident reference number and initial impact assessment for regulatory reporting. Documentation deadline: end of business today.
📧 Public Communications Team
Should we update our public status page? Some customers posting on social media about 'broken dashboards.' Need decision on external communication strategy and approved messaging if required.